How do I submit a credit card dispute?

How do I submit a credit card dispute?

How to Submit a Credit Card Dispute with RMG GROUP Bank using MyRMG Online Banking

At RMG GROUP Bank, we understand that there may be instances where you need to dispute a charge on your credit card statement. We offer a convenient way to initiate a claim directly from MyRMG Online Banking to make the process as simple and straightforward as possible. Here is a step-by-step guide on how to submit a credit card dispute with RMG GROUP Bank:

Step 1: Contact the Merchant
Before initiating a claim, you may want to consider contacting the merchant directly to see if they can resolve your issue more quickly. The merchant's contact information can usually be found on your receipt or billing statement. Also, please note that only posted transactions can be disputed (pending charges are temporary and subject to change), so if you have any immediate concerns about a pending charge, it is best to contact the merchant.

Step 2: Log in to MyRMG Online Banking
Log in to your account on the RMG GROUP Bank website, using your registered credentials.

Step 3: Navigate to the Activity Tab on your Credit Card Account
Go to the "Activity" tab on your credit card account page to view your transaction activity.

Step 4: Select the Transaction to Dispute
Locate the transaction you wish to dispute from the list of credit card transactions, and select it to view its details.

Step 5: Initiate a Dispute
From the transaction details page, you will see an option to "Dispute this transaction." Click this button to proceed.

Step 6: Provide Details and Submit Claim
You will be prompted to provide details about the dispute, including the reason for dispute and any supporting documentation, such as receipts or written communication with the merchant. Please provide as much information as possible to help us process your claim. When ready, submit your claim and our team will review it as soon as possible.

Step 7: Monitor Resolution
Once submitted, our team will investigate your claim and work with you through the resolution process. While this may take some time, we will do our best to keep you informed and provide regular updates.

Conclusion:
Disputing a credit card charge with RMG GROUP Bank is a straightforward process. Before initiating a claim, it is best to contact the merchant first, as they may resolve your claim more efficiently. To submit your credit card dispute, log in to MyRMG Online Banking, navigate to the "Activity" tab, select the transaction to dispute, and follow the steps to initiate the claim with detailed information. Should you have any other concerns, please feel free to contact our customer support team for assistance.

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