What should I do before I submit a credit card dispute?

What should I do before I submit a credit card dispute?

How to Dispute a Credit Card Charge with RMG GROUP Bank

At RMG GROUP Bank, we understand that there may be instances where you need to dispute a credit card charge. Before initiating a dispute, we recommend attempting to resolve the issue directly with the merchant. Often, they can provide clarification or easily address any concerns you may have. Here are the steps to take if you want to dispute a credit card charge with RMG GROUP Bank:

Step 1: Contact the Merchant
We encourage you to contact the merchant first before initiating a dispute. Many times, disputed charges are legitimate charges that customers may not recognize or remember. The merchant's contact information can usually be found on your receipt or billing statement. Reach out to them to ask questions and attempt to resolve the dispute.

Step 2: Review Your Credit Card Transactions
To get a clear understanding of the charge in question, log in to MyRMG Online Banking. Navigate to the "Activity" tab in your account to view the details of your credit card transactions. This will provide you with specific information about the transaction and assist in the dispute process.

Step 3: Initiate a Dispute
If you have been unable to resolve the dispute with the merchant and believe that there has been unauthorized use of your account, it is crucial to contact us immediately. Call our customer support team at (888) 764-3448 to report the issue. Our team will guide you through the dispute process and assist in protecting your account.

Conclusion:
When disputing a credit card charge with RMG GROUP Bank, it is important to attempt to resolve the issue with the merchant first. Communicating with the merchant directly can often provide a quick resolution. However, if you believe there has been unauthorized use of your account or the dispute remains unresolved, please contact our customer support team at (888) 764-3448 promptly. Our team is ready to assist you and take the necessary steps to protect your account.

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